Contact information

Have a question about your training journey? We’re here to help. Whether you need assistance with your Smart Sensor setup or have a question about your order, our dedicated family support team is ready to assist.

Email Us: support@lylecare.com We typically respond to all inquiries within 24 business hours.

Quick Support Tips:

• Order Tracking: Please allow 1–2 business days for fulfillment. Your tracking number will be sent via email as soon as your system departs our facility.

• Returns & Success Guarantee: If you are reaching out regarding our 60-Night Guarantee, please include your order number so we can look up your history quickly.

• Customs Reimbursement: If you’ve received a local import notice, simply snap a photo of the receipt and attach it to your email.