Refund policy

We stand behind our product because we know it works. That is why we offer an industry-leading 60 Night Money-Back Guarantee.

1. Our Guarantee to You If your child has used LyleCare consistently for 60 consecutive nights and has not achieved a significant reduction in bedwetting incidents, we will provide a full refund of your purchase price.

2. Eligibility Requirements To protect our business while ensuring your child’s success, the following conditions apply:

• Age Requirement: This guarantee is optimized for children aged 5 and up. While younger children may use the system, night-time dryness is a biological milestone that typically stabilizes after age 5.

• Consistency: The system must be used every night as directed for the 60 day period to allow for behavioral conditioning.

• Timeframe: Refund requests must be initiated between day 60 and day 75 following the delivery of your order.

3. The "Hassle-Free" Return Process: Because our smart sensors are sanitary products, we do not require you to ship the used unit back to us. This saves you the cost of return shipping and protects the environment from unnecessary transit.

• To start a claim, email support@lylecare.com with your order number and a brief summary of your 60 day experience.

• Approved refunds are processed back to the original payment method.

• Note: A flat $10.00 administrative and logistics fee is deducted from all refunds to cover the non-refundable costs of original insured shipping.