Refund policy
We believe families should have enough time to properly try LyleCare. That's why every order is backed by our 60-Night Money-Back Guarantee.
LyleCare is a training system designed to help children build lasting dry-night habits. While every child progresses at their own pace, consistent use is important to give the training process the best chance of success.
If you've used LyleCare consistently for 60 nights and haven't seen meaningful progress, we'll refund your purchase price, less the administrative and logistics fee outlined below.
Eligibility Requirements
To ensure the system is given a fair opportunity to work, the following conditions apply:
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Age Requirement: This guarantee is intended for children aged 5 and up. While younger children may use the system, nighttime dryness is a developmental milestone that typically stabilizes after age 5.
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Consistency: The system must be used every night as directed for the 60 day period to allow for behavioral conditioning.
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Timeframe: Refund requests must be initiated between day 60 and day 75 following the delivery of your order.
The "Hassle-Free" Return Process: Because our smart sensors are sanitary products, we do not require you to ship the used unit back to us. This saves you the cost of return shipping and protects the environment from unnecessary transit.
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To start a claim, email support@lylecare.com with your order number and a brief summary of your 60 day experience.
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Approved refunds are processed back to the original payment method.
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Note: A flat $10.00 administrative and logistics fee is deducted from all refunds to cover the non-refundable costs of shipping and fulfillment.
Additional Terms for Complete System Orders
The Complete System includes downloadable digital resources that are non-refundable once delivered. Any approved refund under our 60-Night Money-Back Guarantee excludes the value of these digital resources.