Shipping policy
At LyleCare, we are dedicated to providing families with the most advanced potty training technology. To maintain our high quality-control standards and offer the best possible value, our LyleCare Bedtime Kit ship directly through our fulfillment and logistics partners.
1. Shipping Destinations: We currently ship exclusively to addresses within the United States and Canada. We do not offer international shipping at this time.
Delivery times may vary slightly between the United States and Canada depending on destination and carrier conditions.
2. Order Processing & Timeline
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Processing Time: Most orders are fulfilled within 24 hours. Please allow 1–3 business days for our team to prepare your LyleCare Bedtime Kit for shipment.
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Shipping Time: Once fulfilled, the estimated delivery time is 7–11 business days. During peak seasons, delivery may take up to 12 business days
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Note: Delivery estimates are provided by our carriers and may be affected by federal holidays or extreme weather events
3. Shipping & Delivery Support: In the rare event that an unexpected customs, clearance, or administrative fee is requested upon delivery, please contact us at support@lylecare.com before making payment. We will review the situation and work with you to resolve it.
4. Tracking Your Order: Once your order has shipped, you will receive a confirmation email with tracking details. You can follow your order's progress anytime through our tracking page.
5. Shipping Protection: If Shipping Protection is purchased at checkout, eligible orders are covered against loss, theft, or damage during transit.
Coverage includes:
- Lost packages
- Stolen packages marked as delivered
- Products damaged during transit
To submit a claim, contact support@lylecare.com within 14 days of the delivery date (or expected delivery date for lost shipments) and include your order number and any relevant photos or details.
Approved claims will be replaced at no additional cost.
Shipping Protection is non-refundable once the order has shipped.